At ALLICAVER, we want you to shop with confidence. We offer a 30-day money-back guarantee, product warranty support, and assistance with shipping-related issues.
Please review our policy below to understand your return, refund, and replacement options.
1. 30-Day Money-Back Guarantee
We accept return requests within 30 days of the purchase date, regardless of the reason.
To qualify for a return:
The return request must be submitted within 30 days of purchase.
The product must be undamaged and in its original condition, without visible wear or signs of use.
All original accessories and packaging must be included.
Free gifts and promotional items must also be returned when applicable.
Corporate purchases and bulk orders are not eligible for this voluntary 30-day money-back guarantee. Orders of 5 or more units of the same product are considered bulk orders.
This policy does not affect any mandatory return or refund rights provided by applicable consumer protection laws.
2. Return Conditions
Returned products must meet the following requirements:
No visible damage, excessive wear, or signs of use.
All original accessories and included items must be returned.
Products must be returned in their original packaging.
Promotional gifts or discounted items must be returned when applicable.
Returns that do not meet these conditions may be rejected or subject to an appropriate adjustment, where permitted by applicable law.
Please contact us for approval and return instructions before sending any product back.
3. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Non-Quality-Related Returns
For returns due to personal preference or other non-quality-related reasons, customers are responsible for return shipping costs.
In these cases, ALLICAVER will refund the product price only. Original shipping charges, if any, are non-refundable, unless otherwise required by applicable law.
Quality-Related Issues
If a product has a confirmed manufacturing defect or quality issue covered by our warranty, ALLICAVER will arrange an appropriate solution, such as a replacement or refund. We will cover reasonable return shipping costs when a return is required.
Shipping-Related Issues
If a product arrives damaged or is confirmed lost during transit, please contact us. After verification, ALLICAVER will provide a free replacement or another appropriate resolution. Customers will not be responsible for reasonable return shipping costs arising from verified shipping-related issues.
4. Refund Processing
For approved returns, refunds will be processed after the returned product arrives at the designated return location and passes inspection, where an inspection is required.
Refunds will be issued to the original payment method.
Refund processing typically takes 3–5 business days after approval.
Your bank or payment provider may require additional time to complete the refund.
For non-quality-related returns, only the product price will be refunded. Original shipping charges are non-refundable unless required by applicable law.
5. Shipping-Related Issues
We use tracked international shipping services for our orders.
If your package arrives damaged, is confirmed lost during transit, or experiences a significant delivery issue, please contact our support team.
Depending on the circumstances and carrier investigation, we may offer:
A free replacement.
A full refund if a replacement is unavailable or unsuitable.
Other reasonable solutions based on the situation.
For damaged products, please provide your order number and clear photos or videos of the product and packaging to help us investigate.
For packages that appear delayed or lost, we may need to verify the tracking information and contact the shipping carrier before determining the appropriate solution.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet entered the shipping process may be eligible for cancellation.
Once an order has been shipped, it cannot be canceled. You may instead request a return in accordance with this policy.
7. How to Request a Return or Warranty Claim
Please contact our customer support team before returning any product.
To help us process your request, please provide:
Your order number.
The email address used for your purchase.
The reason for your return or warranty request.
Photos or videos, if the product is damaged or defective.
Our support team will review your request and provide return instructions or the appropriate solution.
Please do not send products back without receiving return authorization and instructions from ALLICAVER.
Unauthorized returns may be rejected. Any additional shipping costs or risks associated with unauthorized returns will be the customer's responsibility, to the extent permitted by applicable law.
8. Valid Proof of Purchase
To verify a return or warranty claim, we may request:
An ALLICAVER order number.
An order confirmation email.
A purchase receipt or invoice showing the product and purchase details.